• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 3.2.0-OD-08, 3.2.0
• Affects Version/s: 3.1.8
• Component/s: Customer Satisfaction (CSAT)
• Labels:

  • affects-cloud
  • affects-server
  • warranty

1. 

   screenshot-1.png

   56 kB

   09/Dec/2015 3:22 PM

[JSDSERVER-3156] Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

Conny Postma made changes - 18/Feb/2025 1:57 PM

Remote Link

Original: This issue links to "Page (Atlassian Documentation)" [ 378675 ]

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304232 ]	New: JAC Bug Workflow v3 [ 3124871 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Julien Rey made changes - 26/Jul/2018 3:37 PM

Remote Link

New: This issue links to "Page (Atlassian Documentation)" [ 378675 ]

Matthew McMahon (Inactive) made changes - 15/Sep/2017 5:09 AM

Link

New: This issue is duplicated by JSDSERVER-3754 [ JSDSERVER-3754 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058210 ]

New: JSD Bug Workflow v5 - TEMP [ 2304232 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055765 ]

New: JSD Bug Workflow v5 [ 2058210 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956265 ]

New: JSD Bug Workflow v5 - TEMP [ 2055765 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1614922 ]

New: JSD Bug Workflow v5 [ 1956265 ]

jonah (Inactive) made changes - 02/Apr/2017 11:49 AM

Description

Original: h3. Summary When the _Default Outgoing Email Format_ is set to _text_, {{Satisfaction Feedback}} is not added in the resolved email notification. h3. Steps to reproduce # Navigate to {{https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa}} # Set _Default Outgoing Email Format_ to _text_ # Create an issue and have _User A_ as Reporter and _User B_ as Assignee # Resolve the issue h3. Current Result _Satisfaction Feedback_ is not shown/added in the resolved mail notification h3. Expected Result _Satisfaction Feedback_ is added in the resolved email h3. Workaround Set _Default Outgoing Email Format_ to {{html}}

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3156].   {panel} h3. Summary When the _Default Outgoing Email Format_ is set to _text_, {{Satisfaction Feedback}} is not added in the resolved email notification. h3. Steps to reproduce # Navigate to {{https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa}} # Set _Default Outgoing Email Format_ to _text_ # Create an issue and have _User A_ as Reporter and _User B_ as Assignee # Resolve the issue h3. Current Result _Satisfaction Feedback_ is not shown/added in the resolved mail notification h3. Expected Result _Satisfaction Feedback_ is added in the resolved email h3. Workaround Set _Default Outgoing Email Format_ to {{html}}

jonah (Inactive) made changes - 02/Apr/2017 11:49 AM

Link

New: This issue relates to JSDCLOUD-3156 [ JSDCLOUD-3156 ]

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