[JSDSERVER-3754] Satisfaction Survey (CSAT) not sent when plain text format is selected - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Duplicate
Priority: Low
Fix Version/s: 3.2.0
Affects Version/s: 3.1.4
Component/s: Customer Satisfaction (CSAT)
Labels:
- affects-server

Symptom Severity:
Severity 3 - Minor
UIS:
4
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

When the plain text format is select in the user profile the satisfaction survey won't be sent.

Environment

JIRA Service Desk 3.1.4

Steps to Reproduce

Enable the CSAT;
Resolve an issue.

Expected Results

The survey should be sent with the "resolved" issue notification.

Actual Results

Only the resolved message is sent. No survey.

Workaround

Change the Email Type to HTML.

duplicates

JSDSERVER-3156 Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

Closed

Form Name

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Assignee:: Unassigned

Reporter:: Henrique Freitas (Inactive)

Affected customers:: 5 This affects my team

Watchers:: 5 Start watching this issue

Created:: 09/May/2016 6:36 PM

Updated:: 24/Oct/2018 5:23 AM

Resolved:: 15/Sep/2017 5:09 AM