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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-3754

Satisfaction Survey (CSAT) not sent when plain text format is selected

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    Description

      Summary

      When the plain text format is select in the user profile the satisfaction survey won't be sent.

      Environment

      JIRA Service Desk 3.1.4

      Steps to Reproduce

      1. Enable the CSAT;
      2. Resolve an issue.

      Expected Results

      The survey should be sent with the "resolved" issue notification.

      Actual Results

      Only the resolved message is sent. No survey.

      Workaround

      Change the Email Type to HTML.

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              Unassigned Unassigned
              hfreitas Henrique Freitas (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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