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  1. Jira Service Management Data Center
  2. JSDSERVER-3156

Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      When the Default Outgoing Email Format is set to text, Satisfaction Feedback is not added in the resolved email notification.

      Steps to reproduce

      1. Navigate to https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa
      2. Set Default Outgoing Email Format to text
      3. Create an issue and have User A as Reporter and User B as Assignee
      4. Resolve the issue

      Current Result

      Satisfaction Feedback is not shown/added in the resolved mail notification

      Expected Result

      Satisfaction Feedback is added in the resolved email

      Workaround

      Set Default Outgoing Email Format to html

            [JSDSERVER-3156] Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

            If it is designed not to work with plain text it would be great to have that information availible on the page where you activate Satisfaction Collection.
            Or that it is not possible to activate the function if you have plain text as default.

            David Vogel added a comment - If it is designed not to work with plain text it would be great to have that information availible on the page where you activate Satisfaction Collection. Or that it is not possible to activate the function if you have plain text as default.

            pdoan / jhuynh / dnguyen@atlassian.com : Was this intentionally left out of plain text emails, or an oversight and a new method of allowing this is required?

            Matthew McMahon (Inactive) added a comment - pdoan / jhuynh / dnguyen@atlassian.com : Was this intentionally left out of plain text emails, or an oversight and a new method of allowing this is required?

              mmcmahon Matthew McMahon (Inactive)
              rsaputra Adven
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: