NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
When the Default Outgoing Email Format is set to text, Satisfaction Feedback is not added in the resolved email notification.
Steps to reproduce
- Navigate to https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa
- Set Default Outgoing Email Format to text
- Create an issue and have User A as Reporter and User B as Assignee
- Resolve the issue
Satisfaction Feedback is not shown/added in the resolved mail notification
Satisfaction Feedback is added in the resolved email
Set Default Outgoing Email Format to html
- is duplicated by
JSDSERVER-3754 Satisfaction Survey (CSAT) not sent when plain text format is selected
- relates to
JSDCLOUD-3156 Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text
- mentioned in