Summary

When the Default Outgoing Email Format is set to text, Satisfaction Feedback is not added in the resolved email notification.

Steps to reproduce

1. Navigate to https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa
2. Set Default Outgoing Email Format to text
3. Create an issue and have User A as Reporter and User B as Assignee
4. Resolve the issue

Current Result

Satisfaction Feedback is not shown/added in the resolved mail notification

Expected Result

Satisfaction Feedback is added in the resolved email

Workaround

Set Default Outgoing Email Format to html