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  1. Jira Service Management Cloud
  2. JSDCLOUD-3156

Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When the Default Outgoing Email Format is set to text, Satisfaction Feedback is not added in the resolved email notification.

      Steps to reproduce

      1. Navigate to https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa
      2. Set Default Outgoing Email Format to text
      3. Create an issue and have User A as Reporter and User B as Assignee
      4. Resolve the issue

      Current Result

      Satisfaction Feedback is not shown/added in the resolved mail notification

      Expected Result

      Satisfaction Feedback is added in the resolved email

      Workaround

      Set Default Outgoing Email Format to html

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3156 Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

          • Low - Low priority issues
          • Closed

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            People

              mmcmahon Matthew McMahon (Inactive)
              rsaputra Adven
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              Dates

                Created:
                Updated:
                Resolved: