Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3156

Satisfaction Feedback is not added when the Default Outgoing Email Format is set to text

XMLWordPrintable

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      When the Default Outgoing Email Format is set to text, Satisfaction Feedback is not added in the resolved email notification.

      Steps to reproduce

      1. Navigate to https://<instance URL>/secure/admin/ViewUserDefaultSettings.jspa
      2. Set Default Outgoing Email Format to text
      3. Create an issue and have User A as Reporter and User B as Assignee
      4. Resolve the issue

      Current Result

      Satisfaction Feedback is not shown/added in the resolved mail notification

      Expected Result

      Satisfaction Feedback is added in the resolved email

      Workaround

      Set Default Outgoing Email Format to html

        1. screenshot-1.png
          screenshot-1.png
          56 kB

              mmcmahon Matthew McMahon (Inactive)
              rsaputra Adven
              Votes:
              2 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: