The feature requested for Customers to be able to choose their own language from the Customer Portal was implemented in Service Desk 3.3 and we will proceed to close this issue now. If you have additional feedback on this or any other requested internationalization/translation-related functions, please direct it the request Multilingual Service Desk.

Best regards
René Chiquete - Atlassian Support.

Hello Jira team,

Is this solved now?

We cannot use Jira service Desk due to language issue

Thank you : ))

Meggie

Hi Amogh,

This suggestion was resolved at JIRA Service Desk Cloud (SDSERVER-303). I hope it to be applied to JIRA Service Desk Server.

Best Regards.

Hi all,

Thanks for all your comments. There's certainly a lot of interest behind this feature!

We would love to hear more from you on how your team shall add and maintain multiple languages on the portal. Understanding this will help us make the right thing that fits your needs perfectly.

If you would like to help out, please take 2 minutes to answer these questions - https://jsd-beta.typeform.com/to/VS5QKT.

Cheers,
JIRA Service Desk Team

Hi Azfar,

Can you provide an indicative timeframe for this functionality?

As our operations continue to expand globally it is more and more imperative that we can support our customers in their local languages.
As the OP suggested, the majority of the functionality is available in the base platform, I can't see why it would be a stretch to apply this to Service Desk.

Regards,
Jason Asker

Hi all,

Thank you for all the feedback everyone have provided! Multi-language support is definitely something on our agenda. We have started with one of our highest voted ticket - Email notification customisation (JSD-218) which will have multi-language capabilities. After that is completed we will start looking into a solution to support multi language on our customer portal.

Thanks
JIRA Service Desk team

Hi Azfar,

are there any news about this problem.
Same here https://jira.atlassian.com/browse/JSD-819

This is a critical problem for us as well. We need to invite our customers to Service Desk and let Service Desk speak to them in THEIR language from the very beginning. Now, it is not possible! Really frustrating...

Hey atlassian145,

One of the Product Manager has got back to me on the update for this feature request. Where there is some effort needed to develop a pre-requisite functionality which links to the success of developing this new feature, and this is still under development. He will be responding in this ticket soon to explain further on the update.

Hi Atlassian TEAM..
are there any updates regarding this issue??