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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hey guys!
Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA.
The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk.
Example:
https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14
Is there any way to set this so that this happens automatically?
Otherwise if we request participants before doing this, they do not receive the notification.
Thanks!
- duplicates
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- Closed
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- Gathering Interest
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DESK-4558 Failed to load
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JSMDC-564 You do not have permission to view this issue
- relates to
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- Closed
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- Gathering Interest
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-2962] Dynamically setting "Service Desk Request Type" when creating an issue in Jira
| Remote Link | Original: This issue links to "JSDS-564 (JIRA Server (Bulldog))" [ 285670 ] | New: This issue links to "JSMDC-564 (JIRA Server (Bulldog))" [ 285670 ] |
| Workflow | Original: JAC Suggestion Workflow [ 3011994 ] | New: JAC Suggestion Workflow 3 [ 3649545 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665649 ] | New: JAC Suggestion Workflow [ 3011994 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2326078 ] | New: Confluence Workflow - Public Facing v4 [ 2665649 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2054083 ] | New: JSD Suggestion Workflow - TEMP [ 2326078 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2049412 ] | New: JSD Suggestion Workflow [ 2054083 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1280705 ] | New: JSD Suggestion Workflow - TEMP [ 2049412 ] |
| Remote Link | New: This issue links to "JSDS-564 (JIRA Server (Bulldog))" [ 285670 ] |
| Description |
Original:
Hey guys!
Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA. The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk. Example: https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14 !image-2015-11-17-17-46-42-821.png|thumbnail! Is there any way to set this so that this happens automatically? Otherwise if we request participants before doing this, they do not receive the notification. Thanks! |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2962]. {panel} Hey guys! Instead of creating a ticket in the service desk portal, we often create tickets from the "Create" button (project button) in JIRA. The problem when we do this is that the Service Desk Request Type shows up as "No Match" even though I have setup the request type in the service desk. Example: https://visualjazz.jira.com/projects/SJSD/queues/353/SJSD-14 !image-2015-11-17-17-46-42-821.png|thumbnail! Is there any way to set this so that this happens automatically? Otherwise if we request participants before doing this, they do not receive the notification. Thanks! |
Hi,
I can confirm this is still a problem in JIRA server 7.5.0 and JSD 3.8.1. We recently added a feature to clone issue from one JSD project to another and we add agents from one project as request participants in the process, so they can be notified of updates on the issue as it progresses. This feature was added to aid in cross-dept hand-off of work and the lack of notifications is a problem.
Any ETA on a fix, or perhaps there is a workaround available?
Thanks,
Kevin Beattie