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  1. Jira Service Management Data Center
  2. JSDSERVER-288

As a customer I want to be able to mention specific people easily in comments and descriptions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It's possible to mention people in a comment or description, but you need to:

      1. Know the wiki markup to do it
      2. Know their username

      By entering the below this works:

      [~username]

      It would be nicer if a user selector like in JIRA could appear when typing something beginning with "@".

          Form Name

            [JSDSERVER-288] As a customer I want to be able to mention specific people easily in comments and descriptions

            Julien Rey made changes -
            Link New: This issue is related to JSDSERVER-15278 [ JSDSERVER-15278 ]

            jason swan added a comment -

            Well, that's pretty bull-pucky.  It's not like what we are paying for JSM or Jira server has been dropped to reflect that we have been abandoned for any future work.

            jason swan added a comment - Well, that's pretty bull-pucky.  It's not like what we are paying for JSM or Jira server has been dropped to reflect that we have been abandoned for any future work.
            Sylwia Mikołajczuk made changes -
            Fix Version/s New: 4.18.1 [ 96093 ]
            Fix Version/s Original: 4.18.0 [ 95195 ]
            Sylwia Mikołajczuk made changes -
            Labels Original: affects-cloud affects-server pse-request New: 4.18.0-pd affects-cloud affects-server pse-request

            Charlie Marriott added a comment -
            Atlassian Update – 3 July 2021

            Hi all,

            Thank you for your questions!

            At this stage portal @ mentions is only available in JSM Data Center version 4.18+. We are also working on shipping this functionality for JSM Cloud in the short-term, which you can follow progress for on this ticket: JSDCLOUD-1476.

            On February 2, 2021 PT, we stopped selling new licenses for our server products and ceased new feature development in our server product line. Due to this, portal @ mentions will not be available in JSM Server. You can read more about the changes to the server product line in these FAQs.

            Existing server customers continue to have access to maintenance and support (such as bug fixes and security bug fixes for vulnerabilities) for an additional three years (until February 2, 2024). 

            Also look for the 'Data Center' lozenge/status icon in our product release notes for further indication of which deployment a given feature is available for.

            I hope that provides more clarity.

            Kind regards,

            Charlie
            Jira Service Management, Server & Data Center

            cc: todd.thomas1, 2a359a551062, doug.aliff

            Charlie Marriott added a comment - Atlassian Update – 3 July 2021 Hi all, Thank you for your questions! At this stage portal @ mentions is only available in JSM Data Center version 4.18 +. We are also working on shipping this functionality for JSM Cloud in the short-term, which you can follow progress for on this ticket:  JSDCLOUD-1476 . On February 2, 2021 PT, we stopped selling new licenses for our server products and ceased new feature development in our server product line. Due to this, portal @ mentions will not be available in JSM Server. You can read more about the changes to the server product line in these FAQs. Existing server customers continue to have access to maintenance and support (such as bug fixes and security bug fixes for vulnerabilities) for an additional three years (until February 2, 2024).  Also look for the 'Data Center' lozenge/status icon in our product release notes for further indication of which deployment a given feature is available for. I hope that provides more clarity. Kind regards, Charlie Jira Service Management, Server & Data Center cc: todd.thomas1 , 2a359a551062 , doug.aliff
            Charlie Marriott made changes -
            Link New: This issue relates to JSDCLOUD-1476 [ JSDCLOUD-1476 ]
            Charlie Marriott made changes -
            Link New: This issue relates to JSDCLOUD-8026 [ JSDCLOUD-8026 ]

            Felipe Sozinho added a comment -

            cmarriott,

            Could you confirm if this is fixed across all Jira Service Desk products, or if there are separate tickets for others?

            Felipe Sozinho added a comment - cmarriott , Could you confirm if this is fixed across all Jira Service Desk products, or if there are separate tickets for others?

            Doug Aliff added a comment -

            Charlie,

            If your "fix" is only on DC, then this is not fully resolved. Unless there is another ticket for Server and/or online. Are there open tickets for those? 

            Doug Aliff added a comment - Charlie, If your "fix" is only on DC, then this is not fully resolved. Unless there is another ticket for Server and/or online. Are there open tickets for those? 

            Todd Thomas added a comment -

            This is great news! It's strange to me this issue was closed without any comments.

            I'm not clear if this improvement is for both Server and Data Center or Data Center only. We'll upgrade to 4.18 eventually, but if you happen to know that info, Charlie, please post it here.

            Todd Thomas added a comment - This is great news! It's strange to me this issue was closed without any comments. I'm not clear if this improvement is for both Server and Data Center or Data Center only. We'll upgrade to 4.18 eventually, but if you happen to know that info, Charlie, please post it here.

              cmarriott Charlie Marriott
              dmason David Mason (Inactive)
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                Created:
                Updated:
                Resolved: