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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-288

As a customer I want to be able to mention specific people easily in comments and descriptions

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It's possible to mention people in a comment or description, but you need to:

      1. Know the wiki markup to do it
      2. Know their username

      By entering the below this works:

      [~username]
      

      It would be nicer if a user selector like in JIRA could appear when typing something beginning with "@".

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              cmarriott Charlie Marriott
              dmason David Mason
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