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  1. Jira Service Management Data Center
  2. JSDSERVER-268

Service Desk creates a new Customer Request Type field (vp-origin) every time it starts

      With the right mix of third-party plugin interactions, a customer was able to coax ServiceDesk into inadvertently creating a new Customer Request Type every time JIRA restarted. We're requesting code hardening against this event (presumably a race condition).

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            [JSDSERVER-268] Service Desk creates a new Customer Request Type field (vp-origin) every time it starts

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 61563 ]
            Tong Wang made changes -
            Link Original: This issue is duplicated by JSDSERVER-145 [ JSDSERVER-145 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305066 ] New: JAC Bug Workflow v3 [ 3125628 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058989 ] New: JSD Bug Workflow v5 - TEMP [ 2305066 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056370 ] New: JSD Bug Workflow v5 [ 2058989 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955929 ] New: JSD Bug Workflow v5 - TEMP [ 2056370 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615937 ] New: JSD Bug Workflow v5 [ 1955929 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: triaged New: affects-server triaged
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603132 ] New: JSD Bug Workflow v4 [ 1615937 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398957 ] New: JSD Bug Workflow v2 [ 1603132 ]

              Unassigned Unassigned
              jgarcia John Garcia (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: