-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
None
-
None
-
None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
We've been using the service desk for a while, and have been trying out different configurations.
For some reason, the service desk has created multiple custom fields of type "Customer Request Type". All of them have the same description, and say "Please do not remove"
Service desk should not create duplicate fields of this type, or if it does, then it needs to provide you with a way to maintain them, and to distinguish between when/why they were created.
See attached screenshot - how am I supposed to manage this? Is is ok to delete them, even though it says not t?
These fields are confusing users in the search screen, and make it hard to write custom scripts, etc, as it's unclear which field is being referred to
- duplicates
-
-
- Closed
-
- relates to
-
-
- Closed
-
[JSDSERVER-376] Improved maintenance of "Customer Request Type" custom field
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304809 ] | New: JAC Bug Workflow v3 [ 3125119 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2059375 ] | New: JSD Bug Workflow v5 - TEMP [ 2304809 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056808 ] | New: JSD Bug Workflow v5 [ 2059375 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956343 ] | New: JSD Bug Workflow v5 - TEMP [ 2056808 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1616059 ] | New: JSD Bug Workflow v5 [ 1956343 ] |
| Description |
Original:
We've been using the service desk for a while, and have been trying out different configurations.
For some reason, the service desk has created multiple custom fields of type "Customer Request Type". All of them have the same description, and say "Please do not remove" Service desk should not create duplicate fields of this type, or if it does, then it needs to provide you with a way to maintain them, and to distinguish between when/why they were created. See attached screenshot - how am I supposed to manage this? Is is ok to delete them, even though it says not t? These fields are confusing users in the search screen, and make it hard to write custom scripts, etc, as it's unclear which field is being referred to |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-376]. {panel} We've been using the service desk for a while, and have been trying out different configurations. For some reason, the service desk has created multiple custom fields of type "Customer Request Type". All of them have the same description, and say "Please do not remove" Service desk should not create duplicate fields of this type, or if it does, then it needs to provide you with a way to maintain them, and to distinguish between when/why they were created. See attached screenshot - how am I supposed to manage this? Is is ok to delete them, even though it says not t? These fields are confusing users in the search screen, and make it hard to write custom scripts, etc, as it's unclear which field is being referred to |
| Link |
New:
This issue relates to |
| Workflow | Original: JSD Bug Workflow v2 [ 1603260 ] | New: JSD Bug Workflow v4 [ 1616059 ] |
| Workflow | Original: JSD Bug Workflow [ 1399148 ] | New: JSD Bug Workflow v2 [ 1603260 ] |
| Workflow | Original: TTT: Simple Issue Tracking Workflow [ 626732 ] | New: JSD Bug Workflow [ 1399148 ] |
