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  1. Jira Service Management Data Center
  2. JSDSERVER-467

Creating the first Service Desk is creating duplicate field configuration schemes and field configuration

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      Steps to reproduce

      1. In an instance that never had Service Desk before, install the JIRA Service Desk Add-On;
      2. Reindex JIRA;
      3. Create a new Service Desk project;

      Current behaviour

      As shown in the screenshots, duplicate field configuration schemes are being created without being associated with the created Service Desk project. Also, the service desk field configuration which is also automatically created is not associated with any of the duplicated schemes. The default field configuration is associated with Service Desk's duplicate schemes instead.

      Expected behaviour

      Fix the duplicated field configuration schemes, the missing project association and adjust the field configurations.

        1. Screen Shot 2014-04-16 at 4.06.13 PM.png
          Screen Shot 2014-04-16 at 4.06.13 PM.png
          45 kB
        2. Screen Shot 2014-04-16 at 4.06.20 PM.png
          Screen Shot 2014-04-16 at 4.06.20 PM.png
          45 kB

          Form Name

            [JSDSERVER-467] Creating the first Service Desk is creating duplicate field configuration schemes and field configuration

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304150 ] New: JAC Bug Workflow v3 [ 3124978 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058119 ] New: JSD Bug Workflow v5 - TEMP [ 2304150 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055647 ] New: JSD Bug Workflow v5 [ 2058119 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955764 ] New: JSD Bug Workflow v5 - TEMP [ 2055647 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615704 ] New: JSD Bug Workflow v5 [ 1955764 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: tdo triaged New: affects-server tdo triaged
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602852 ] New: JSD Bug Workflow v4 [ 1615704 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398520 ] New: JSD Bug Workflow v2 [ 1602852 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 681171 ] New: JSD Bug Workflow [ 1398520 ]
            Gilmore Davidson (Inactive) made changes -
            Fix Version/s New: 2.0 [ 45695 ]
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              pschaff Pietro Schaff (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: