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  1. Jira Service Management Data Center
  2. JSDSERVER-2418

Agent does not recieve internal comments notifications if he's mentioned in Request Participiants

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:

      1. Create a Service Desk Request
      2. Make Agent1 to recieve issue commented notifications (make him a watcher, or smth that mathes your Notification Scheme)
      3. Collaborator or another Agent2 writes an internal comment -> Agent1 recieves notification
      4. Now add Agent1 to "Request Participiants"
      5. Collaborator or another Agent2 writes an internal comment again -> Agent1 does not recieve notification

          Form Name

            [JSDSERVER-2418] Agent does not recieve internal comments notifications if he's mentioned in Request Participiants

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304734 ] New: JAC Bug Workflow v3 [ 3125618 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058674 ] New: JSD Bug Workflow v5 - TEMP [ 2304734 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056597 ] New: JSD Bug Workflow v5 [ 2058674 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956249 ] New: JSD Bug Workflow v5 - TEMP [ 2056597 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615926 ] New: JSD Bug Workflow v5 [ 1956249 ]
            jonah (Inactive) made changes -
            Description Original: Steps to reproduce:
            # Create a Service Desk Request
            # Make Agent1 to recieve issue commented notifications (make him a watcher, or smth that mathes your Notification Scheme)
            # Collaborator or another Agent2 writes an internal comment -> Agent1 recieves notification (/)
            # Now add Agent1 to "Request Participiants"
            # Collaborator or another Agent2 writes an internal comment again -> Agent1 *does not* recieve notification (x)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-2418].
              {panel}

            Steps to reproduce:
            # Create a Service Desk Request
            # Make Agent1 to recieve issue commented notifications (make him a watcher, or smth that mathes your Notification Scheme)
            # Collaborator or another Agent2 writes an internal comment -> Agent1 recieves notification (/)
            # Now add Agent1 to "Request Participiants"
            # Collaborator or another Agent2 writes an internal comment again -> Agent1 *does not* recieve notification (x)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2418 [ JSDCLOUD-2418 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603126 ] New: JSD Bug Workflow v4 [ 1615926 ]

              Unassigned Unassigned
              7a8c576413d3 Andrey Pechnikov
              Affected customers:
              0 This affects my team
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: