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  1. Jira Service Management Data Center
  2. JSDSERVER-2368

Edit issue details in customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 22 December 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      We have identified that this ticket is a duplicate of JSDSERVER-93 Allow editing of fields / details through the service project request (post-creation), which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

      Please follow JSDSERVER-93 for further updates in the future.

      Kind regards,

      Charlie Marriott

      Jira Service Management, Data Center

      The customer should be able to edit the details of a issue afterwards in the customer portal. Maybe he doesn't have all the information at the time of the creation and wants to add more infos later to the issue.
      It would also be great if the fields of the details view are displayed on the side in the customer portal and not at the end of the conversation.

            [JSDSERVER-2368] Edit issue details in customer portal

            Charlie Marriott made changes -
            Link New: This issue relates to JSDCLOUD-93 [ JSDCLOUD-93 ]
            Charlie Marriott made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 22 December 2022

            Hi everyone,

            Thank you for your engagement with this suggestion.

            We have identified that this ticket is a duplicate of JSDSERVER-93 Allow editing of fields / details through the service project request (post-creation), which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

            Please follow JSDSERVER-93 for further updates in the future.

            Kind regards,

            Charlie Marriott

            Jira Service Management, Data Center

            Charlie Marriott added a comment - Atlassian Update – 22 December 2022 Hi everyone, Thank you for your engagement with this suggestion. We have identified that this ticket is a duplicate of JSDSERVER-93 Allow editing of fields / details through the service project request (post-creation) , which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality. Please follow JSDSERVER-93 for further updates in the future. Kind regards, Charlie Marriott Jira Service Management, Data Center
            Charlie Marriott made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2368].
              {panel}

            The customer should be able to edit the details of a issue afterwards in the customer portal. Maybe he doesn't have all the information at the time of the creation and wants to add more infos later to the issue.
            It would also be great if the fields of the details view are displayed on the side in the customer portal and not at the end of the conversation.             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2368].
            {panel}
            {panel:title=Atlassian Update – 22 December 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your engagement with this suggestion.

            We have identified that this ticket is a duplicate of [JSDSERVER-93 Allow editing of fields / details through the service project request (post-creation)|https://jira.atlassian.com/browse/JSDSERVER-93], which has a larger number of votes and watchers. Given this, we will be closing this ticket to ensure that future engagement flows to a single suggestion and gives a more accurate representation of customer demand. The existing comments on this ticket are extremely helpful for the JSM product team and will be preserved for future reference. Thank you for all of the information you have provided to date - we understand that there is a strong need for this functionality.

            Please follow [JSDSERVER-93|https://jira.atlassian.com/browse/JSDSERVER-93] for further updates in the future.

            Kind regards,

            Charlie Marriott

            Jira Service Management, Data Center
            {panel}
            The customer should be able to edit the details of a issue afterwards in the customer portal. Maybe he doesn't have all the information at the time of the creation and wants to add more infos later to the issue.
            It would also be great if the fields of the details view are displayed on the side in the customer portal and not at the end of the conversation.
            Charlie Marriott made changes -
            Assignee Original: Sushant Koshy [ d0d1ba410583 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 716469 ]
            SET Analytics Bot made changes -
            UIS Original: 304 New: 249
            SET Analytics Bot made changes -
            UIS Original: 332 New: 304
            SET Analytics Bot made changes -
            UIS Original: 322 New: 332
            SET Analytics Bot made changes -
            UIS Original: 321 New: 322

              Unassigned Unassigned
              14882172d75c Michael Hönes
              Votes:
              269 Vote for this issue
              Watchers:
              135 Start watching this issue

                Created:
                Updated:
                Resolved: