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  1. Jira Service Management Data Center
  2. JSDSERVER-2189

As an Agent, I want to be able to change the columns of the queues I work on

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The columns displayed in the queues can only be adjusted by admins, and any changes applied carry over for all users.
      As an Agent, I would like to be able to customize the columns that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

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            [JSDSERVER-2189] As an Agent, I want to be able to change the columns of the queues I work on

            Michele Govier added a comment -

            My role as an agent would mean I am interested in being able to see specific column at a queue level.
            My role as a manager viewing others tickets may need a different view.

            Being able to customise the queues and be able to add/remove columns as I feel appropriate to my own view, so I can see the information that I find useful/helpful/quicker to do my job would make me more efficient.

            Michele Govier added a comment - My role as an agent would mean I am interested in being able to see specific column at a queue level. My role as a manager viewing others tickets may need a different view. Being able to customise the queues and be able to add/remove columns as I feel appropriate to my own view, so I can see the information that I find useful/helpful/quicker to do my job would make me more efficient.

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: