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  1. Jira Service Management Cloud
  2. JSDCLOUD-2189

As an Agent, I want to be able to change the columns of the queues I work on

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The columns displayed in the queues can only be adjusted by admins, and any changes applied carry over for all users.
      As an Agent, I would like to be able to customize the columns that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

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          is duplicated by

          Suggestion - JSDCLOUD-607 Show queue filters to Agents in read-only mode

          • Closed
          is related to

          Suggestion - JSDSERVER-2189 As an Agent, I want to be able to change the columns of the queues I work on

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-357 Allow Customers to Sort Current Requests

          • Closed

          Suggestion - JSDCLOUD-607 Show queue filters to Agents in read-only mode

          • Closed
          mentioned in

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated: