Unable to save a logo in Help Center

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:

      1. Go to Help Center in Customer Portal https://<instance-name>/servicedesk/customer/portals?customize=true
      2. Tick on Use a logo
      3. Choose the attached image within this ticket as a logo
      4. Click Save Changes button

      Expected Behavior:
      Logo should be changed with the attached image/logo.

      Current Behavior:
      Logo is not saved and it's displaying the Help Center Name

      Additional details
      The bug seems to happen only when a user try to upload a white logo with a transparent background

      Workaround
      Edit the image before the upload changing the transparent background to the color of the topbar in the Service Desk portal.

        1. logo.png
          logo.png
          0.7 kB
        2. logo-tsc.png
          logo-tsc.png
          2 kB

            Assignee:
            Minh Do (Inactive)
            Reporter:
            Adven (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: