Unable to save a logo in Help Center

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce:

      1. Go to Help Center in Customer Portal https://<instance-name>/servicedesk/customer/portals?customize=true
      2. Tick on Use a logo
      3. Choose the attached image within this ticket as a logo
      4. Click Save Changes button

      Expected Behavior:
      Logo should be changed with the attached image/logo.

      Current Behavior:
      Logo is not saved and it's displaying the Help Center Name

      Additional details
      The bug seems to happen only when a user try to upload a white logo with a transparent background

      Workaround
      Edit the image before the upload changing the transparent background to the color of the topbar in the Service Desk portal.

        1. logo-tsc.png
          logo-tsc.png
          2 kB
        2. logo.png
          logo.png
          0.7 kB

            Assignee:
            Minh Do (Inactive)
            Reporter:
            Adven (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: