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  1. Jira Service Management Data Center
  2. JSDSERVER-187

Calendars should be system wide

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 8
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Service desk calendars are now specific to one project.
      We are in the process of creating multiple service desks, one per customer (and we have quite a bit of customers)

      The reason is that we have SLA agreements per customer (like goal, and definition of critical ...), but the work calendar is the same for all service desks.

      because the service desk calendar is specific to one project, we need to recreated the calendar.

          Form Name

            [JSDSERVER-187] Calendars should be system wide

            Tom Jones [Appsvio] added a comment -

            Hi All,
            We have a workaround for missing common calendars in Jira Service Management. In our own app Feature Bundle, you can add holidays to many calendars at once.

            Tom Jones [Appsvio] added a comment - Hi All, We have a workaround for missing common calendars in Jira Service Management. In our own app Feature Bundle , you can add holidays to many calendars at once.

            Chris Ryan added a comment -

            Please add this feature!!!

            Chris Ryan added a comment - Please add this feature!!!

            Jean Benoît Leifeld added a comment -

            We need this too. +1

            Jean Benoît Leifeld added a comment - We need this too. +1

            Justin Freeman added a comment -

            C'mon, this is pretty annoying. Why has this not been implemented yet? Because seriously, setting up separate SLA calendars and holidays for each JSD Project is a stupid waste of time.

            There already is a great concept of defining schemes and re-using them amongst projects. Apply the same to SLAs (calendars, holidays and SLA rules).

            Make my day, please.

            Justin Freeman added a comment - C'mon, this is pretty annoying. Why has this not been implemented yet? Because seriously, setting up separate SLA calendars and holidays for each JSD Project is a stupid waste of time. There already is a great concept of defining schemes and re-using them amongst projects. Apply the same to SLAs (calendars, holidays and SLA rules). Make my day, please.

            Daniel Bachmann added a comment -

            Any news if an when this will be implemented? It's really annoying to manually add the SAME hours and bunch of holidays for every service desk. Please add this ASAP! Tnx.

            Daniel Bachmann added a comment - Any news if an when this will be implemented? It's really annoying to manually add the SAME hours and bunch of holidays for every service desk. Please add this ASAP! Tnx.

              Unassigned Unassigned
              da0b846da3a7 francis
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                Created:
                Updated: