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Suggestion
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Resolution: Unresolved
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None
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6
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7
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
I would like to know if there is an add-on that would automatically add Melbourne (or Australian) public holidays into the calender function in the JIRA Service Desk Customer Portal (SLA --> Calendar --> Holidays).
As public holidays such as Good Friday, East Monday and Melbourne Cup Day all fall on different dates each year, I would like to be able to simply import a file into the JIRA Service Desk Calendar that would automatically enter the public holidays.
Without this I would have to manually enter public holidays and with many many service desk customer portals for many different clients this would be very time consuming.
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- Gathering Interest
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- Gathering Interest
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[JSDSERVER-880] Public Holiday Calendar - SLAs
Found Australia & the UK
*https://www.officeholidays.com/ics/australia*
I just used the ics file option to bulk import the NZ public holidays:
Still looking for the equivalent for AU and UK if anyone knows where I can find them. Just wandering through Mr Google to see if I can find...
Apparently, the option to import holidays as ics files has been added to Service Desk (4.4.?). Might be another improvement yet to add a calendar feed via URL so the annual updates can be done automatically.
Hi All 👋
We've recently released this feature as a part of the Feature Bundles for Jira Service Desk. This is a new app on the Atlassian Marketplace which bundles useful features for your portal, such us permissions for request types (based on Roles, Groups, Language, Time Zone, and Calendars) or customizable announcement banners. Try 30-day free trial!
In app’s documentation we explain how to bulk add holiday to SLA calendars.
Do you need more explanation? Please don't hesitate to contact us via our Customer Portal or book a demo session via Calendly. 🖥
Cheers,
+1
Number of JSDs is growing, makes sense to import each state govt calendar file for projects in each region.
Cheers,
Peter Quick
Pronto Software
we would love this. we have about 13 desks - soon to be more like 33 desks, so manual additions at this scale are pretty time consuming
@Helen C,
I found this under NSW public holidays,
https://www.industrialrelations.nsw.gov.au/public-holidays/public-holidays-in-nsw/#nsw-public-holidays-2021-2023
the file downloads as a .ics file
I was looking for 2024 as well so I could test load them into a JSM project - unfortunately it throws an error telling me " We can't use that file format"
Try importing your holidays using an ICS file"
Luckly for me we don;t have that many projects in our JSM so I might have to manually add them to each Calendar.
My thoughts were I'd add 2024 holidays now and in early Jan 2024 add 2025 holidays