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Type: Suggestion
Resolution: Unresolved
Component/s: SLA
Labels:
- affects-server

UIS:
4
Support reference count:
4
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Service desk calendars are now specific to one project.
We are in the process of creating multiple service desks, one per customer (and we have quite a bit of customers)

The reason is that we have SLA agreements per customer (like goal, and definition of critical ...), but the work calendar is the same for all service desks.

because the service desk calendar is specific to one project, we need to recreated the calendar.

Attachments

Issue Links

is related to

JSDSERVER-187 Calendars should be system wide

Gathering Interest

JSDCLOUD-1315 Share SLA Calendars created in JIRA Service Desk across all JIRA SD projects

Future Consideration

relates to

JSDCLOUD-880 Public Holiday Calendar - SLAs

Closed

JSDCLOUD-1251 Holiday calendar should be separated from Service hours

Closed

has action: ITSM-603 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 mentioned in)

Activity

People

Assignee:: Manas Shukla

Reporter:: francis

Votes:: 95 Vote for this issue

Watchers:: 44 Start watching this issue

Dates

Created:: 03/Dec/2013 12:05 PM

Updated:: Yesterday 2:11 AM