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  1. Jira Service Management Data Center
  2. JSDSERVER-1787

Ability to clone or copy Service Desk project

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an administrator I would like the ability to clone or copy an entire JIRA Service Desk project, including the Service Desk configuration.

          Form Name

            [JSDSERVER-1787] Ability to clone or copy Service Desk project

            Raman Auseikou made changes -
            Link New: This issue relates to JSDSERVER-13623 [ JSDSERVER-13623 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012142 ] New: JAC Suggestion Workflow 3 [ 3651017 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Eduardo Santos made changes -
            Link New: This issue relates to JSDSERVER-6495 [ JSDSERVER-6495 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665927 ] New: JAC Suggestion Workflow [ 3012142 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323327 ] New: Confluence Workflow - Public Facing v4 [ 2665927 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            farandsoft_tm made changes -
            Link New: This issue was cloned as JSDSERVER-5649 [ JSDSERVER-5649 ]

            Tim Evans (Inactive) added a comment -

            Hi All,

            Per JSD 3.8 release notes:

            Importing SLAs

            Sometimes you need to create a new project, and you want to base it on an existing project. You can use an existing configuration when you create the project, but you can't use existing SLAs. Now you can import those existing SLAs, directly to your new project!

            Simply go to your new project, access the project settings, followed by the SLA menu, and select Import SLA configuration.

            Hope this helps a bit. If you have questions please refer to documentation or contact support.

            Cheers!
            Tim | Atlassian

            Tim Evans (Inactive) added a comment - Hi All, Per JSD 3.8 release notes: Importing SLAs Sometimes you need to create a new project, and you want to base it on an existing project. You can use an existing configuration when you create the project, but you can't use existing SLAs. Now you can import those existing SLAs, directly to your new project! Simply go to your new project, access the project settings, followed by the SLA menu, and select Import SLA configuration. Hope this helps a bit. If you have questions please refer to documentation or contact support. Cheers! Tim | Atlassian

            chris basham added a comment -

            Need this...

            chris basham added a comment - Need this...

            Deleted Account (Inactive) added a comment -

            can you please provide the steps to clone or copy of  jira service desk instances?

            Deleted Account (Inactive) added a comment - can you please provide the steps to clone or copy of  jira service desk instances?
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052101 ] New: JSD Suggestion Workflow - TEMP [ 2323327 ]

              psilveira Paula Silveira
              tevans Tim Evans (Inactive)
              Votes:
              29 Vote for this issue
              Watchers:
              32 Start watching this issue

                Created:
                Updated:
                Resolved: