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  1. Jira Service Management Data Center
  2. JSDSERVER-1721

Allow admins to customise JIRA Service Desk permission schemes

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update as of 12 June 2015

      Hi everyone,
      We know the way permissions work in service desk projects is not optimal at the moment. This is something we are looking at. Thanks for your feedback!

      The JIRA Service Desk team

      We use a custom permission scheme for our Service Desk (as described here: https://confluence.atlassian.com/display/SERVICEDESK/Using+custom+permission+schemes). This means all agents see this message:

      This would just be a minor annoyance, except that Project Admins are able to click the error and "upgrade" the permission scheme:

      Is there a way to hide or dismiss this message?

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            [JSDSERVER-1721] Allow admins to customise JIRA Service Desk permission schemes

              mmcmahon Matthew McMahon (Inactive)
              31494d0c1023 Lillian Ho
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                Created:
                Updated:
                Resolved: