Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1717

Customers Cannot Login if using Crowd Server and closed Application

XMLWordPrintable

      If you have "public sign-up" turned on, users are created in the Crowd directory not the Internal directory (assuming the Crowd directory is at the top of the user directories list).

      If your crowd directory application is "closed", meaning you have setup Groups that are allowed to login to Jira (not the entire directory), then the user will not e able to login to the service desk as they cannot authenticate to the Crowd application.

      there is no way to establish a "Default Group" for customers except to establish a default group in the Crowd Directory Application for new users.

      In any case, creating customers in Crowd is a NON-STARTER. There is no way I can afford the license to do so.

      See JSD-1716

          Form Name

            [JSDSERVER-1717] Customers Cannot Login if using Crowd Server and closed Application

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303978 ] New: JAC Bug Workflow v3 [ 3124891 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Tim Evans (Inactive) made changes -
            Link New: This issue relates to JSDSERVER-5437 [ JSDSERVER-5437 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057942 ] New: JSD Bug Workflow v5 - TEMP [ 2303978 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055401 ] New: JSD Bug Workflow v5 [ 2057942 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956380 ] New: JSD Bug Workflow v5 - TEMP [ 2055401 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616105 ] New: JSD Bug Workflow v5 [ 1956380 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: publicsignup New: affects-server publicsignup
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603309 ] New: JSD Bug Workflow v4 [ 1616105 ]
            Marty (Inactive) made changes -
            Component/s New: API and Integrations [ 35993 ]
            Component/s Original: JIRA Integration [ 35890 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399225 ] New: JSD Bug Workflow v2 [ 1603309 ]

              Unassigned Unassigned
              b8a4333cf7d7 James Rogers
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: