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  1. Jira Service Management Data Center
  2. JSDSERVER-1714

Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there.

      Files should be attached to the outgoing service desk mail notification if an agent links files or images in a comment to a customer.

            [JSDSERVER-1714] Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

            Keri Duthie (Inactive) added a comment -

            This issue is a duplicate of https://jira.atlassian.com/browse/JSDSERVER-3371

            Keri Duthie (Inactive) added a comment - This issue is a duplicate of  https://jira.atlassian.com/browse/JSDSERVER-3371

            Julio Ochoa added a comment -

            SD users should be able to at least see the attachments in the SD portal.
            Some attachments may need to be marked as internal, just as there are internal comments. So some consideration should be given to this.

            Julio Ochoa added a comment - SD users should be able to at least see the attachments in the SD portal. Some attachments may need to be marked as internal, just as there are internal comments. So some consideration should be given to this.

            Chris McCoy added a comment -

            I like this suggestion but only as an option on a per-comment basis. While 90% of the time I would like the attachment be included in the notification, there are times when I want the customer to login to retrieve a more confidential attachment.

            Chris McCoy added a comment - I like this suggestion but only as an option on a per-comment basis. While 90% of the time I would like the attachment be included in the notification, there are times when I want the customer to login to retrieve a more confidential attachment.

              Unassigned Unassigned
              atlassian455 STAGIL
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                Created:
                Updated:
                Resolved: