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  1. Jira Service Management Data Center
  2. JSDSERVER-1714

Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Outgoing
    • None
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there.

      Files should be attached to the outgoing service desk mail notification if an agent links files or images in a comment to a customer.

          Form Name

            [JSDSERVER-1714] Files should be attached to the outgoing mail notification if an agent links files in a comment to a customer.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3013212 ] New: JAC Suggestion Workflow 3 [ 3650037 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664256 ] New: JAC Suggestion Workflow [ 3013212 ]
            Keri Duthie (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Keri Duthie (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-3371 [ JSDSERVER-3371 ]
            Keri Duthie (Inactive) made changes -
            Link New: This issue is duplicated by JSDSERVER-3422 [ JSDSERVER-3422 ]
            SET Analytics Bot made changes -
            Support reference count New: 5
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324199 ] New: Confluence Workflow - Public Facing v4 [ 2664256 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052986 ] New: JSD Suggestion Workflow - TEMP [ 2324199 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048000 ] New: JSD Suggestion Workflow [ 2052986 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279931 ] New: JSD Suggestion Workflow - TEMP [ 2048000 ]

              Unassigned Unassigned
              atlassian455 STAGIL
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                Created:
                Updated:
                Resolved: