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  1. Jira Service Management Data Center
  2. JSDSERVER-1703

Make "Request participants" custom field available to security level configuration

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      "Request participants" custom field is not available when configuring a security level. So there is no way to both enable issue security and allow request participants to view these issues.

      Documentation warns about this but offers no workaround:

      Note that enabling these settings does not bypass JIRA issue-level security. If issue-level security (e.g. restricting an issue to only be viewable by the reporter) has been applied, participants may not be able to access their requests.

            [JSDSERVER-1703] Make "Request participants" custom field available to security level configuration

            Slavko Barac added a comment -

            +1

            Slavko Barac added a comment - +1

            Davids Dvinskis added a comment -

            Found a way to solve this issue, it's not perfect as old tickets will be scuffed but maybe it works for some of you. 

            You have to create a custom field "User Picker". Then in your security level, you can add it under "User custom field value".

            Then all that's left is to remove the current "Request participants" field with your custom ones in request types.

             

            For new projects, this will work great, for existing ones it's going to cause a few headaches but its something. Hope it helps some of you.

             

            Davids Dvinskis added a comment - Found a way to solve this issue, it's not perfect as old tickets will be scuffed but maybe it works for some of you.  You have to create a custom field "User Picker". Then in your security level, you can add it under "User custom field value". Then all that's left is to remove the current "Request participants" field with your custom ones in request types.   For new projects, this will work great, for existing ones it's going to cause a few headaches but its something. Hope it helps some of you.  

            bagmanov.ceyhun12 added a comment -

            +1

            bagmanov.ceyhun12 added a comment - +1

            barambola added a comment -

            +1 000 000 000 

            barambola added a comment - +1 000 000 000 

            Tomáš Vrabec [neresit.cz] added a comment -

            +1 000 000!

            Tomáš Vrabec [neresit.cz] added a comment - +1 000 000!

            Peter Bæk Thirup added a comment -

            +1

            Peter Bæk Thirup added a comment - +1

            Rahul Savaikar added a comment -

            +1

            Rahul Savaikar added a comment - +1

            Karolina Dylewicz added a comment -

            +1

            Karolina Dylewicz added a comment - +1

            Gonchik Tsymzhitov added a comment -

            What do we need to do to have that functionality?

            Gonchik Tsymzhitov added a comment - What do we need to do to have that functionality?

            alexandru.pejity added a comment -

            why is this option not available yet ?

            alexandru.pejity added a comment - why is this option not available yet ?

              Unassigned Unassigned
              b14dd4b8b061 Aggelos Paraskevopoulos [Relational]
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                Created:
                Updated: