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  1. Jira Service Management Data Center
  2. JSDSERVER-1511

Allow adding Request Participant field into Create Issue screen in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when users go to Settings -> Request types --> Edit fields --> Add a field, Request Participant field is not in the list even they've added this field to the issue type by editing the create screen for this project..

      As a user, I'd like to display Request Participant field in the Create Issue screen in customer portal.

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            [JSDSERVER-1511] Allow adding Request Participant field into Create Issue screen in Customer Portal

            Renaud JOUCHTER made changes -
            Comment [ We have replaced our mail support system by the JIRA portal.
            The mails proposed a "CC" field that does not offer us by the JIRA customer portal. We need to be able to add participants as soon as the ticket is created. Can you add this functionnality ? ]
            Diego Baeza (Inactive) made changes -
            Remote Link Original: This issue links to "JSDS-563 (JIRA Server)" [ 285660 ] New: This issue links to "JSMDC-563 (JIRA Server (Bulldog))" [ 285660 ]
            Dmitry Gonchar made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 514774 ]
            oli made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 512409 ]
            Helen Tilahun made changes -
            Comment [ Good  morning,

             

            I don't have access to Adobe ]
            Sven Laanela (Inactive) made changes -
            Labels Original: affects-cloud affects-server pse-request sdt New: affects-cloud affects-server not-fixed-in-cloud pse-request sdt
            Lisa Kaufman (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 496629 ]
            Lisa Kaufman (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 492055 ]
            Lisa Kaufman (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 490674 ]

            Bojana Vasic added a comment -

            Hi @Douglas Mort & @Christopher Smith

            Thanks a lot for your input!

            Kind Regards,

            Bojana

            Bojana Vasic added a comment - Hi @ Douglas Mort  & @ Christopher Smith Thanks a lot for your input! Kind Regards, Bojana

              bornatowski Bartosz Ornatowski
              rsaputra Adven
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                Created:
                Updated:
                Resolved: