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  1. Jira Service Management Data Center
  2. JSDSERVER-1510

As a customer, I don't want to get Service-Desk notification emails for my own issue creation

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

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            [JSDSERVER-1510] As a customer, I don't want to get Service-Desk notification emails for my own issue creation

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011587 ] New: JAC Suggestion Workflow 3 [ 3649070 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664642 ] New: JAC Suggestion Workflow [ 3011587 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326084 ] New: Confluence Workflow - Public Facing v4 [ 2664642 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054094 ] New: JSD Suggestion Workflow - TEMP [ 2326084 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049424 ] New: JSD Suggestion Workflow [ 2054094 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280712 ] New: JSD Suggestion Workflow - TEMP [ 2049424 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition

            For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1510].
              {panel}

            h3. Problem Definition

            For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1510 [ JSDCLOUD-1510 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: sdt srl New: affects-server sdt srl
            Andy Nguyen (Inactive) made changes -
            Link New: This issue is duplicated by JSD-1620 [ JSD-1620 ]

              Unassigned Unassigned
              2df123d4cdfd adrian-hass_tamedia
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              9 Vote for this issue
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              10 Start watching this issue

                Created:
                Updated:
                Resolved: