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  1. JIRA Service Desk Server
  2. JSDSERVER-1510

As a customer, I don't want to get Service-Desk notification emails for my own issue creation

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

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              Assignee:
              Unassigned
              Reporter:
              adrian.hass Adrian Hass
              Votes:
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                Created:
                Updated:
                Resolved: