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  1. Jira Service Management Cloud
  2. JSDCLOUD-1510

As a customer, I don't want to get Service-Desk notification emails for my own issue creation

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal or Email), then the Create Issue notification is sent by mail to the Reporter even if there are no users marked to be notified on that event in the Notification Scheme.

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          is duplicated by

          Suggestion - JSDCLOUD-1620 Option to disable initial service desk ticket confirmation notification

          • Closed
          is related to

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed

          Suggestion - JSDSERVER-1510 As a customer, I don't want to get Service-Desk notification emails for my own issue creation

          • Closed

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              Unassigned Unassigned
              2df123d4cdfd adrian-hass_tamedia
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              Dates

                Created:
                Updated:
                Resolved: