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Bug
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Resolution: Fixed
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Low
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None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary of Bug
Some issue records, especially with high SLA values show incorrectly when exported to Microsoft Excel.
Steps to reproduce
- Create a Service Desk issue, and leave it for a few days (works best this way)
- In the Issue Navigator, add the 'Time to resolution' and 'Time waiting for support' fields. Search for the Service Desk issue, and take note of the values of those fields
- Export the search results into Excel (tested with 'Current Fields'), and check the value for those fields.
The original value is supposed to be :
But in Excel it is shown as :
- is duplicated by
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- Closed
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- Closed
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- is related to
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- Closed
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JSDSERVER-78 Ability to view Elapsed Time as a column in Issue Navigator or in Export
- Gathering Interest
- relates to
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- Closed
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- Closed
- mentioned in
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Page Loading...
- was cloned as
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[JSDSERVER-149] SLA values are incorrect when exported into Excel
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2305122 ] | New: JAC Bug Workflow v3 [ 3126100 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2059049 ] | New: JSD Bug Workflow v5 - TEMP [ 2305122 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2056441 ] | New: JSD Bug Workflow v5 [ 2059049 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956001 ] | New: JSD Bug Workflow v5 - TEMP [ 2056441 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1615290 ] | New: JSD Bug Workflow v5 [ 1956001 ] |
| Description |
Original:
h3. Summary of Bug
Some issue records, especially with high SLA values show incorrectly when exported to Microsoft Excel. h3. Steps to reproduce # Create a Service Desk issue, and leave it for a few days (works best this way) # In the Issue Navigator, add the 'Time to resolution' and 'Time waiting for support' fields. Search for the Service Desk issue, and take note of the values of those fields # Export the search results into Excel (tested with 'Current Fields'), and check the value for those fields. The original value is supposed to be : !SLA 3.png|thumbnail! But in Excel it is shown as : !SLA 2.png|thumbnail! |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-149]. {panel} h3. Summary of Bug Some issue records, especially with high SLA values show incorrectly when exported to Microsoft Excel. h3. Steps to reproduce # Create a Service Desk issue, and leave it for a few days (works best this way) # In the Issue Navigator, add the 'Time to resolution' and 'Time waiting for support' fields. Search for the Service Desk issue, and take note of the values of those fields # Export the search results into Excel (tested with 'Current Fields'), and check the value for those fields. The original value is supposed to be : !SLA 3.png|thumbnail! But in Excel it is shown as : !SLA 2.png|thumbnail! |
| Link |
New:
This issue relates to |
| Labels | Original: affects-cloud mfd rv | New: affects-cloud affects-server mfd rv |
| Labels | Original: mfd rv | New: affects-cloud mfd rv |
| Workflow | Original: JSD Bug Workflow v2 [ 1602615 ] | New: JSD Bug Workflow v4 [ 1615290 ] |