Bug with Exporting SLA data to Excel

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Low
    • None
    • Affects Version/s: None
    • Component/s: SLA
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hi,

      We have purchased the Service Desk add-on and setup SLAs for incidents. When I export to Excel, it seems to be reversing the minutes and hours. In other words, in the Excel export, it is displaying mm:hh instead of hh:mm in the cells. It occurs for some of the breached SLAs, i.e. where there is a negative time, but not for all of them.

      Theo

      Tel. 0458 483 711

        1. Capture1.JPG
          Capture1.JPG
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        2. export to excel - cell.JPG
          export to excel - cell.JPG
          10 kB

              Assignee:
              Unassigned
              Reporter:
              Theo Rangiah
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                Created:
                Updated:
                Resolved: