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  1. Jira Service Management Cloud
  2. JSDCLOUD-1174

Bug with Exporting SLA data to Excel

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Details

    • Bug
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • SLA
    • None

    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Hi,

      We have purchased the Service Desk add-on and setup SLAs for incidents. When I export to Excel, it seems to be reversing the minutes and hours. In other words, in the Excel export, it is displaying mm:hh instead of hh:mm in the cells. It occurs for some of the breached SLAs, i.e. where there is a negative time, but not for all of them.

      Theo

      Tel. 0458 483 711

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        2. export to excel - cell.JPG
          export to excel - cell.JPG
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              Unassigned Unassigned
              theo.rangiah Theo Rangiah
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                Created:
                Updated:
                Resolved: