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  1. Jira Service Management Cloud
  2. JSDCLOUD-149

SLA values are incorrect when exported into Excel


      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary of Bug

      Some issue records, especially with high SLA values show incorrectly when exported to Microsoft Excel.

      Steps to reproduce

      1. Create a Service Desk issue, and leave it for a few days (works best this way)
      2. In the Issue Navigator, add the 'Time to resolution' and 'Time waiting for support' fields. Search for the Service Desk issue, and take note of the values of those fields
      3. Export the search results into Excel (tested with 'Current Fields'), and check the value for those fields.

      The original value is supposed to be :

      But in Excel it is shown as :

        1. SLA_BUG.png
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        2. SLA.jpg
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        3. SLA.jpg
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        4. SLA 1.png
          SLA 1.png
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        5. SLA 2.png
          SLA 2.png
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        6. SLA 3.png
          SLA 3.png
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        7. sla-in-libre-office.png
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            knguyen@atlassian.com Kha Nguyen (Inactive)
            jtye Joe Wai Tye (Inactive)
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            41 Start watching this issue