-
Bug
-
Resolution: Timed out
-
Low
-
1
-
Issue Summary
When user search any issue from Issue Navigator, they can see the Time waiting for support and Time to resolution values as per issue-navi.png screenshot.
Export issues to Excel also able to show the Time waiting for support and Time to resolution values as per xls.png screenshot.
However, the data is not shown in XML format as per xml2.png screenshot.
Steps to Reproduce
- Have some issues with SLA
- Export to XML format
Expected Results
The exported XML file doesn't contain SLA values
<customfield id="customfield_15111" key="com.atlassian.servicedesk:sd-sla-field"> <customfieldname>Time to approve normal change</customfieldname> <customfieldvalues> </customfieldvalues> </customfield>
Actual Results
It should show the SLA value just as when we export to CSV/excel
Workaround
Export to CSV format
- is cloned from
-
JSDCLOUD-581 Service Desk SLA Custom Field values doesn't show in XML format
- Closed
- is related to
-
JSDSERVER-581 Service Desk SLA Custom Field values doesn't show in XML format
- Closed
- relates to
-
JSDCLOUD-149 SLA values are incorrect when exported into Excel
- Closed