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  1. Jira Service Management Cloud
  2. JSDCLOUD-9455

Service Desk SLA Custom Field values are excluded in XML format

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      Issue Summary

      When user search any issue from Issue Navigator, they can see the Time waiting for support and Time to resolution values as per issue-navi.png screenshot.
      Export issues to Excel also able to show the Time waiting for support and Time to resolution values as per xls.png screenshot.
      However, the data is not shown in XML format as per xml2.png screenshot.

      Steps to Reproduce

      1. Have some issues with SLA
      2. Export to XML format

      Expected Results

      The exported XML file doesn't contain SLA values

      <customfield id="customfield_15111" key="com.atlassian.servicedesk:sd-sla-field">
      <customfieldname>Time to approve normal change</customfieldname>
      <customfieldvalues> </customfieldvalues>
      </customfield>
      

      Actual Results

      It should show the SLA value just as when we export to CSV/excel

      Workaround

      Export to CSV format

        1. issue-navi.png
          issue-navi.png
          23 kB
        2. locked-vs-unlocked.png
          locked-vs-unlocked.png
          11 kB
        3. xls.png
          xls.png
          26 kB
        4. xml1.png
          xml1.png
          22 kB
        5. xml2.png
          xml2.png
          48 kB

              Unassigned Unassigned
              idick Ian Dick
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                Created:
                Updated:
                Resolved: