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  1. Jira Service Management Cloud
  2. JSDCLOUD-149

SLA values are incorrect when exported into Excel

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary of Bug

      Some issue records, especially with high SLA values show incorrectly when exported to Microsoft Excel.

      Steps to reproduce

      1. Create a Service Desk issue, and leave it for a few days (works best this way)
      2. In the Issue Navigator, add the 'Time to resolution' and 'Time waiting for support' fields. Search for the Service Desk issue, and take note of the values of those fields
      3. Export the search results into Excel (tested with 'Current Fields'), and check the value for those fields.

      The original value is supposed to be :

      But in Excel it is shown as :

      Attachments

        1. SLA_BUG.png
          458 kB
          Julio Franjola
        2. SLA.jpg
          196 kB
          Ankur Mehrotra
        3. SLA.jpg
          196 kB
          Ankur Mehrotra
        4. SLA 1.png
          51 kB
          Joe Wai Tye
        5. SLA 2.png
          114 kB
          Joe Wai Tye
        6. SLA 3.png
          62 kB
          Joe Wai Tye
        7. sla-in-libre-office.png
          159 kB
          Midori

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              knguyen@atlassian.com Kha Nguyen (Inactive)
              jtye Joe Wai Tye (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: