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  1. Jira Service Management Data Center
  2. JSDSERVER-1469

Add ability to configure default response target

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.

      Alternative story:

      As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.

          Form Name

            [JSDSERVER-1469] Add ability to configure default response target

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011525 ] New: JAC Suggestion Workflow 3 [ 3649020 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664459 ] New: JAC Suggestion Workflow [ 3011525 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325014 ] New: Confluence Workflow - Public Facing v4 [ 2664459 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053096 ] New: JSD Suggestion Workflow - TEMP [ 2325014 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048125 ] New: JSD Suggestion Workflow [ 2053096 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280070 ] New: JSD Suggestion Workflow - TEMP [ 2048125 ]
            jonah (Inactive) made changes -
            Description Original: As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.

            Alternative story:

            As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1469].
              {panel}

            As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.

            Alternative story:

            As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1469 [ JSDCLOUD-1469 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 827529 ] New: JSD Suggestion Workflow [ 1280070 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Component/s New: Issue View [ 27897 ]

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: