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  1. Jira Service Management Cloud
  2. JSDCLOUD-1469

Add ability to configure default response target

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.

      Alternative story:

      As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.

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          duplicates

          Suggestion - JSDCLOUD-1928 Allow admin to configure default tab for Comment field

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1469 Add ability to configure default response target

          • Closed

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              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
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                Created:
                Updated:
                Resolved: