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  1. Jira Service Management Data Center
  2. JSDSERVER-1469

Add ability to configure default response target

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Details

    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.

      Alternative story:

      As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1928 Allow admin to configure default tab for Comment field

          • Closed
          relates to

          Suggestion - JSDCLOUD-1469 Add ability to configure default response target

          • Closed

          Activity

            People

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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