Allow admin to configure default tab for Comment field

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      Problem Definition

      The default tab for Comment field is set to Respond to customer, whereby users may accidentally write a comment that a customer should not see.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
      	<li class="js-sd-external-comment active ">
      		<a>Respond to customer</a>
      	</li>
      	<li class="js-sd-internal-comment inactive">
      		<a>Internal comment</a>
      	</li>
      </ul>
      

            Assignee:
            Unassigned
            Reporter:
            Chung Park Chan
            Votes:
            4 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: