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Suggestion
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Resolution: Duplicate
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None
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
As a JSD portal admin, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option.
Alternative story:
As a JSD agent, I would like the ability to configure wether Respond to Customer, or Internal Comment is the default option for me.
- duplicates
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JSDCLOUD-1928 Allow admin to configure default tab for Comment field
- Gathering Interest
- is related to
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JSDSERVER-1469 Add ability to configure default response target
- Closed