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Suggestion
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Resolution: Unresolved
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337
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Problem Definition
The default tab for the Comment field is set to Reply to customer during the transitions, whereby users may accidentally write a comment that a customer should not see.
On the issue view, the default is Add internal note where agents may add comments that should be to the customers, but it ends up being internal and customers will never be notified.
Suggested Solution
Allow user to choose default tab for Comment field.
<ul id="sd-comment-tabs" class="tabs horizontal"> <li class="js-sd-external-comment active "> <a>Respond to customer</a> </li> <li class="js-sd-internal-comment inactive"> <a>Internal comment</a> </li> </ul>
- duplicates
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JSDCLOUD-1733 Make Internal Comments the default comment type
- Closed
- is duplicated by
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JSDCLOUD-1469 Add ability to configure default response target
- Closed
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JSDCLOUD-1607 Configure the comment section on issue view screen.
- Closed
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JSDCLOUD-1733 Make Internal Comments the default comment type
- Closed
- is related to
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JSDSERVER-1928 Allow admin to configure default tab for Comment field
- Closed
- relates to
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JSDCLOUD-1733 Make Internal Comments the default comment type
- Closed
- mentioned in
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