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  1. Jira Service Management Cloud
  2. JSDCLOUD-1928

Allow admin to configure default tab for Comment field

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The default tab for the Comment field is set to Reply to customer during the transitions, whereby users may accidentally write a comment that a customer should not see.
      On the issue view, the default is Add internal note where agents may add comments that should be to the customers, but it ends up being internal and customers will never be notified.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
	<li class="js-sd-external-comment active ">
		<a>Respond to customer</a>
	</li>
	<li class="js-sd-internal-comment inactive">
		<a>Internal comment</a>
	</li>
</ul>

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1733 Make Internal Comments the default comment type

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-1469 Add ability to configure default response target

          • Closed

          Suggestion - JSDCLOUD-1607 Configure the comment section on issue view screen.

          • Closed

          Suggestion - JSDCLOUD-1733 Make Internal Comments the default comment type

          • Closed
          is related to

          Suggestion - JSDSERVER-1928 Allow admin to configure default tab for Comment field

          • Closed
          relates to

          Suggestion - JSDCLOUD-1733 Make Internal Comments the default comment type

          • Closed
          mentioned in

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            People

              7645729f7e9f Arbaaz Gowher
              cchan Chung Park Chan
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              Dates

                Created:
                Updated: