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  1. Jira Service Management Cloud
  2. JSDCLOUD-1928

Allow admin to configure default tab for Comment field

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      The default tab for Comment field is set to Respond to customer, whereby users may accidentally write a comment that a customer should not see.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
      	<li class="js-sd-external-comment active ">
      		<a>Respond to customer</a>
      	</li>
      	<li class="js-sd-internal-comment inactive">
      		<a>Internal comment</a>
      	</li>
      </ul>
      

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              Unassigned Unassigned
              cchan Chung Park Chan
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              Dates

                Created:
                Updated: