Allow admin to configure default tab for Comment field

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      Problem Definition

      The default tab for the Comment field is set to Reply to customer during the transitions, whereby users may accidentally write a comment that a customer should not see.
      On the issue view, the default is Add internal note where agents may add comments that should be to the customers, but it ends up being internal and customers will never be notified.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
	<li class="js-sd-external-comment active ">
		<a>Respond to customer</a>
	</li>
	<li class="js-sd-internal-comment inactive">
		<a>Internal comment</a>
	</li>
</ul>

        1. image-2025-06-19-18-03-23-792.png
          image-2025-06-19-18-03-23-792.png
          163 kB

            Assignee:
            Jehan Gonsalkorale
            Reporter:
            Chung Park Chan
            Votes:
            294 Vote for this issue
            Watchers:
            154 Start watching this issue

              Created:
              Updated:
              Resolved: