-
Suggestion
-
Resolution: Duplicate
-
None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
The default tab for Comment field is set to Respond to customer, whereby users may accidentally write a comment that a customer should not see.
Suggested Solution
Allow user to choose default tab for Comment field.
<ul id="sd-comment-tabs" class="tabs horizontal"> <li class="js-sd-external-comment active "> <a>Respond to customer</a> </li> <li class="js-sd-internal-comment inactive"> <a>Internal comment</a> </li> </ul>
- duplicates
-
JSDSERVER-1733 Make Internal Comments the default comment type
- Closed
- is duplicated by
-
JSDSERVER-1469 Add ability to configure default response target
- Closed
-
JSDSERVER-1733 Make Internal Comments the default comment type
- Closed
- relates to
-
JSDSERVER-1733 Make Internal Comments the default comment type
- Closed
-
JSDCLOUD-1928 Allow admin to configure default tab for Comment field
- Gathering Interest