Allow admin to configure default tab for Comment field

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      Problem Definition

      The default tab for Comment field is set to Respond to customer, whereby users may accidentally write a comment that a customer should not see.

      Suggested Solution

      Allow user to choose default tab for Comment field.

      <ul id="sd-comment-tabs" class="tabs horizontal">
      	<li class="js-sd-external-comment active ">
      		<a>Respond to customer</a>
      	</li>
      	<li class="js-sd-internal-comment inactive">
      		<a>Internal comment</a>
      	</li>
      </ul>
      

              Assignee:
              Unassigned
              Reporter:
              Chung Park Chan
              Votes:
              4 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: