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  1. Jira Service Management Cloud
  2. JSDCLOUD-1607

Configure the comment section on issue view screen.

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-1928 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The comment section in Service Desk is not configurable as it does not appear in JIRA's screen configuration.

      A user would like the Internal comment tab to be the default tab rather than the Respond to Customer tab:

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          duplicates

          Suggestion - JSDCLOUD-1928 Allow admin to configure default tab for Comment field

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1607 Configure the comment section on issue view screen.

          • Closed
          mentioned in

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              Unassigned Unassigned
              astephen@atlassian.com Adrian Stephen
              Votes:
              7 Vote for this issue
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              9 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: