Configure the comment section on issue view screen.

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-1928 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The comment section in Service Desk is not configurable as it does not appear in JIRA's screen configuration.

      A user would like the Internal comment tab to be the default tab rather than the Respond to Customer tab:

        1. tab.png
          tab.png
          26 kB

            Assignee:
            Unassigned
            Reporter:
            Adrian Stephen (Inactive)
            Votes:
            7 Vote for this issue
            Watchers:
            9 Start watching this issue

              Created:
              Updated:
              Resolved: