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  1. Jira Service Management Data Center
  2. JSDSERVER-1408

Attachment Links in the Email is not Accessible

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      **Summary**

      Links to attachments in the email notifications are incorrect.

      **Steps to reproduce**

      1. Create request in Service Desk.
      2. Upload the attachment and mention the attachment in the comment by using this command; [^file_name.file_format]
      3. The email will send to the customer email. And customer click to the attachment link that contained in the email.

      **Sample Link**

      Attachment link from email: http://secure/attachment/10100/<attachment_name>
      Attachment link from Customer Portal: https://<instance name>/secure/attachment/10100/<attachment_name>

            [JSDSERVER-1408] Attachment Links in the Email is not Accessible

            Kha Nguyen (Inactive) added a comment -

            Hi, this issue only fixed the missing hostname in the attachment link only. JSD-1361 will cover the case where Service Desk Customers cannot access the attachment. You can add yourself as watcher and vote for JSD-1361 so it will have higher priority on our backlog. For now, the workaround is for customers to login to the portal to view the attachments

            Kha Nguyen (Inactive) added a comment - Hi, this issue only fixed the missing hostname in the attachment link only. JSD-1361 will cover the case where Service Desk Customers cannot access the attachment. You can add yourself as watcher and vote for JSD-1361 so it will have higher priority on our backlog. For now, the workaround is for customers to login to the portal to view the attachments

            Thilo Tanner added a comment -

            Thanks for your feedback. I'm a bit confused. Fix Version says 2.3.3 (this is version installed on my side). Does it mean, that I need to update JIRA itself or wait for JSD 2.3.4?

            Thilo Tanner added a comment - Thanks for your feedback. I'm a bit confused. Fix Version says 2.3.3 (this is version installed on my side). Does it mean, that I need to update JIRA itself or wait for JSD 2.3.4?

            Firefly added a comment -

            According to Atlassian support it's resolved in Jira Cloud – but if (like us) you're running your own Jira then no it's not resolved

            Firefly added a comment - According to Atlassian support it's resolved in Jira Cloud – but if (like us) you're running your own Jira then no it's not resolved

            Thilo Tanner added a comment -

            Is this issue really resolved? I just updated to JSD 2.3.3 and did all sorts of tests, but Service Desk Customers still cannot open attachments. Even worse, if a Customer is logged out, she/he will be redirected to the normal JIRA login page and cannot login from there.

            Thilo Tanner added a comment - Is this issue really resolved? I just updated to JSD 2.3.3 and did all sorts of tests, but Service Desk Customers still cannot open attachments. Even worse, if a Customer is logged out, she/he will be redirected to the normal JIRA login page and cannot login from there.

              knguyen@atlassian.com Kha Nguyen (Inactive)
              afajri Aulia Fajri (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: