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  1. Jira Service Management Data Center
  2. JSDSERVER-1408

Attachment Links in the Email is not Accessible

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      **Summary**

      Links to attachments in the email notifications are incorrect.

      **Steps to reproduce**

      1. Create request in Service Desk.
      2. Upload the attachment and mention the attachment in the comment by using this command; [^file_name.file_format]
      3. The email will send to the customer email. And customer click to the attachment link that contained in the email.

      **Sample Link**

      Attachment link from email: http://secure/attachment/10100/<attachment_name>
      Attachment link from Customer Portal: https://<instance name>/secure/attachment/10100/<attachment_name>

            [JSDSERVER-1408] Attachment Links in the Email is not Accessible

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304787 ] New: JAC Bug Workflow v3 [ 3125462 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059147 ] New: JSD Bug Workflow v5 - TEMP [ 2304787 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056550 ] New: JSD Bug Workflow v5 [ 2059147 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956153 ] New: JSD Bug Workflow v5 - TEMP [ 2056550 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615754 ] New: JSD Bug Workflow v5 [ 1956153 ]
            jonah (Inactive) made changes -
            Description Original: h3. ***Summary***
            Links to attachments in the email notifications are incorrect.

            h3. ***Steps to reproduce***
            # Create request in Service Desk.
            # Upload the attachment and mention the attachment in the comment by using this command; [^file_name.file_format]
            # The email will send to the customer email. And customer click to the attachment link that contained in the email.

            h3. ***Sample Link***
            Attachment link from email: {{http://secure/attachment/10100/&lt;attachment_name>}}
            Attachment link from Customer Portal: {{https://&lt;instance name>/secure/attachment/10100/<attachment_name>}}             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1408].
              {panel}

            h3. ***Summary***
            Links to attachments in the email notifications are incorrect.

            h3. ***Steps to reproduce***
            # Create request in Service Desk.
            # Upload the attachment and mention the attachment in the comment by using this command; [^file_name.file_format]
            # The email will send to the customer email. And customer click to the attachment link that contained in the email.

            h3. ***Sample Link***
            Attachment link from email: {{http://secure/attachment/10100/&lt;attachment_name>}}
            Attachment link from Customer Portal: {{https://&lt;instance name>/secure/attachment/10100/<attachment_name>}}
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1408 [ JSDCLOUD-1408 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602909 ] New: JSD Bug Workflow v4 [ 1615754 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398709 ] New: JSD Bug Workflow v2 [ 1602909 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 794344 ] New: JSD Bug Workflow [ 1398709 ]

              knguyen@atlassian.com Kha Nguyen (Inactive)
              afajri Aulia Fajri (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: